Robinson Keane Executive Search

Guarantee & Aftercare

Our goal is quite simply to be the best in the business at what we do - not necessarily the biggest, but the best.

To ensure that these aren't just empty words, we measure ourselves against these KPIs:

Completion rate
Adherence to agreed assignment timetable
Percentage of candidates still in place after 12 months
Percentage of candidates still in place, or promoted, after 24 months
Client feedback
Candidate feedback
Our completion rate is an astonishing 100%. When we start a job, we complete it.

From our most recent data, 97% of candidates were still in place after 12 months. Where they were no longer there, it was not due to underperformance. After 24 months, a significant percentage had been promoted.

We are so confident that our candidates will meet or exceed expectations that we offer a twelve-month warranty. We are proud to say that we have never been called upon to honour this warranty.

After completion of every assignment, we hold a structured feedback interview with the client and with two candidates. There are nine questions for each interview, and each question is scored one to five. Although most respondents start with the phrase "I don't give fives", our overall average rating from clients is 4.49, and from candidates is 4.49. Importantly, 100% of our clients unhesitatingly say they would use us again and would recommend us to others.

The detailed source data is available to bona fide clients and potential clients.

We routinely check the progress of every appointment after 6, 12 and 24 months. And meanwhile we are regularly used as a sounding board by both client and candidate. The partnership does not end with assignment completion.

When we have completed an appointment, we don't just walk away from it. We don't see ourselves as simply filling senior jobs; we see ourselves as working with our clients to improve the performance of their businesses by making the right appointments. So we want to stay in touch in order to understand the impact of our work.